Customer Reviews
Read What Our Customers Have To Say . . .
Did we surpass your expectations? Or did your experience miss the target? We want to know.
I had a few issues with my RV and they were able to get the RV in the next day and resolved both. - Cheryl from Springville, UT
We scheduled our appointment 3weeks ago. We arrived on time and Nina set us up with Clint. We were done and all fixed in an hour.
Excellent service and and quality care.
We have only had Van City Las Vegas do our service since we purchased our Wonder Front Twin Bed in 2021. - James from Reno, NV
Everything webrought our RV in for got fixed, from some small minor things to a major propane issue. Comminication was timely. Personnel very friendly and professional. A special mention to Nina, in service department, who successfully fought with our warrenty company to cover all of the issues. A great experience, would never take our Leisure Travel Van anywhere else! - Jeff from Las Vegas, NV
Quick service. Nina and Allen were top notch.
Great employees. Highly recommend Van City
For purchase and service! - Don from Pahrump, NV
Nina was very friendly and helpful. - Jeff from Bridgeport, CT
Nina and Allen in the service department. We had the outside coach side door handle break on our LTV Serenity on a trip in the Las Vegas area and Nina was extremely responsive and proactive to find us a replacement and then do all she could to get it shipped to their shop. She had even given us the names of a couple other service centers so if they might have it in stock and be able to get it fixed faster. No one did so we had VC order and install the new handle. That's where Allen came in. As soon as the part arrived he was able to immediately remove the old handle and mechanism and install the new one.
One factor I judge a shop by is how clean and orderly the service area is and from reception to the shop I would have eaten off the floor if asked to.
I HIGHLY recommend this company to anyone needing RV service. - Scott from Portland, OR
The way I was treated and listened to. I told them my problems and then they were able to diagnose the problem and get it repaired. - Donald from Bullhead City, AZ
Throughout the entire process, from scheduling service to completion, Nina expressed complete confidence that her technicians would resolve the slide-out issue and would do so in specified period of time. And they did exactly that. Then once service was complete Clint explained what was done and then spent time showing us exactly what to do if it ever happened again. A great experience. Will definitely take our LTV there for any service needs. - Cindy from Wickenburg, AZ
I like the fact that they were able to work with another dealership from another state to get my issue resolved even though I didn’t buy the trailer from them. Nina was really helpful to get a welder to fix my axle issue on the lunar rover and installing my new upgraded axle.
I will definitely come back to the service department for other future needs
- Israel from Las Vegas, NV
Everyone was extremely friendly and professional in the service department. We’re very happy that we purchased our new rv from Van City!! - Mike from Oceanside, CA
- ← Previous
- Page 6 of 9
- Next →