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Redefining the RV Experience One Trip at a Time

Customer Reviews

Read What Our Customers Have To Say . . .

Did we surpass your expectations? Or did your experience miss the target? We want to know.

Great RV service!

I recently brought my class B RV to Van City RV in Las Vegas for warranty repair and I couldn't be happier with the service I received. Nina, our service advisor, went above and beyond to ensure that the manufacturer, Thor, not only covered the cost of the repairs but fulfilled their obligations under the warranty. She was extremely helpful, knowledgeable, and always kept me updated on the progress of the repairs. I highly recommend Van City RV to anyone in need of RV service, and especially to those who need assistance with warranty repairs. Thanks to Nina, and the team at Van City RV repairs, my RV is running great again! - Scarlett from Fairbanks, AK

Best service ever

Nina and her staff went above and beyond to replace the canvas on our Thor van and we did not purchase it from them! Our dealer was lackadaisical in getting the parts for the repair, so, when they finally came in 9 months later, Nina said they would put them on saving us a 5 hour drive to the dealer. It took 2 months, Thor's fault not Nina's! They kept sending the incorrect size. Evidently Thor has 2 different canvas sizes with the same part number! It took trial and error before actually getting the correct one. Everyone we talked to there was very polite and willing to help. I would definitely recommend them to anyone needing help in Las Vegas, and, if needed, that is who we will go to again. - Janet from Las Vegas, NV

Great service!

I've been to many places to get RV service over the years. Van City in Las Vegas is the best. From Nina in service to Nick one of the mechanics, they're straight forward, easy to talk to and get things done. From my experience, they will bend over backwards to serve their customer. Appreciated that they are great at communicating what they're doing every step of the way. I felt treated more like family than just a service ticket. I'll definitely be back if or when my RV has future issues. - Helgo from Las Vegas, NV

Service staff went out of their way to make me a happy traveler

Dustin from service dept made an extra effort to bring a specialized part from his home so he could assist me with tightening and completing the set up on my new equalizer hitch. My old hitch was stolen, and I could not find any place in town who could help in a reasonable timeframe to get the new one set up. Johnnie walker told me I would have to wait over one month for an appointment to tight 3 bolts, but Dustin took care of this in a few minutes the next morning. I could not be more pleased with the customer service and super helpful staff.... Thank you so much, Mark - Mark from Las Vegas, NV

Always Excellent Service and Response

Very prompt response by Dustin in customer service. Was able to communicate easily over email and my issue was resolved very fast. - Joe from NORTHSTAR, CA

Thanks for problem solving the house battery

Thanks to Steven in your Colorado Springs service department for walking me through the Main (House) Battery / Inverter reset procedure. Reset complete in a few minutes on the phone, step by step. Thank you so much for your time, and service! - Richared from Ranchos de Taos, NM

Vantastic in Kalispell!!

an City RV is Kalispell doesn't "abandon" you after you purchase an RV from them! :-) I bought a Winnebago Solis PX a few months ago, and have called or stopped by with questions or minor warranty work since. All the service and front office people are awesome! Thank you Heather, Kari, Alex & Gary.
And this past week I needed some extra help after doing my best, on my own, to winterize my van. EVERYONE, including the main manager, Chad, and salesman Barry, went out of their way to help me figure out the problem. And ultimately yesterday, when I had to bring the van in to do a hands-on "let's figure this out," Gary was unbelievable helpful in getting to the bottom of the issue (air gap in the siphon....the valves were all set OK after all!!).
- Debi from Bigfork, MT

Thanks for Great Service!

I took my Triple E Regency to Van City for repair of a water leak - a very difficult issue to troubleshoot. Allen was great! After much tedious investigation, he found the leaking connectors (deep in the coach, under the bed) and carefully repaired two connectors. His work was great - and his patience in searching out the problem was awesome! - Janet from Henderson, NV

Joe Parisi is Amazing!

I have been in sales for many years. Joe is an amazing example of what a GREAT customer-oriented sales person should be. He is efficient, honest and no BS. I wish he had been my mentor when I was younger.

In all my years as a consumer, I have never met anyone like him. I am happy to respond to email but no calls please since I am still working.

Thank you Joe!

- Tim from Thousand Oaks, CA

Great service!!!

From the beginning my sales person “Al” was really committed to finding us the right RV for us and he did. Steve the finance guy got me a great rate and when I had an issue with the rv, Mike the tech was super quick in fixing the issue for us. Rose in service had the sales manager Ryan give us a ride to the mall and picked us up when our rv was ready. Btw,
It took only half the time to fix the issue. Mike was awesome! What a technician! All this at no cost! Super friendly super helpful, super service! That’s van city Las Vegas!!! Let’s not forget Kami in the title department. Also super friendly and helpful!!
- David from Temecula, CA