Customer Reviews
Read What Our Customers Have To Say . . .
Did we surpass your expectations? Or did your experience miss the target? We want to know.
Dan Dwyer gave my wife and I a “walk through” this week; to explain the features and answer numerous feature questions we had pertaining to a Used Roadtrek Van which we bought from a private owner, not directly from Van City.
Van City originally sold the van new; to the first owner of this RV. Dan could not have been more patient and could not have been a better listener as he shared with us his product knowledge and calmed our concerns in operating the vehicle and navigating its features. It is worth noting that we are FIRST TIME RV owners and are in our 60s, so, we had a lot to learn, but, Dan put things in very easy to understand terms for us and was NEVER at all condescending.
We are also so grateful to Van City’s Service Manager Scott for making the extra effort to fit us in and repair a propane leak (faulty regulator) which was a safety concern for us and will also restore some appliance options/accessories for us in our camper.
Customer experiences like Sue and I had on Wednesday are rare in our current day and age.
Dan Dwyer and Scott and his Service Team are to be commended. Thanks again gentlemen!
Sincerely,
Dan McLaughlin
Saint Clair, MO
- Dan from Saint Clair, MO
Nina, Service Manager, is knowledgeable, thorough and very friendly. She found parts for our Dometic cooktop that aren’t made anymore. The service representative, Joshua was also very competent and knowledgeable, he did a terrific job making three minor repairs to our 2018 LTV FX and kept me advised about what he was doing. Great experience once again, we love Van City RV, Las Vegas! - Bruce from Hidden Valley, CA
I called Van City talked to Nina we had a propane leak she got me in the next day. I was met with a smile everyone was very plesant. The tec came out showed me everything that was broke he fixed it right away. I would recomend Van City - Glenn from Las Vegas, NV
Nina was beyond helpful and made my experience with van city amazing. From now on I will only buy my vans from van city because they really go the extra mile to take care of there customers and even non customers because I didn’t even buy my van here and they have done everything they can to help me with van builder I felt with that delivered a poorly assembled van. Thank you Nina for all your help! - Jacob from Henderson, NV
Personable and efficient! - Donna from Henderson, NV
This guys have the best customer service. They are top of their game. It is a well oiled machine. I would never take my van anywhere else.!!!! - Deanne from Las Vegas, NV
My wife and I contacted VanCity RV Kalispell for de-winterization service and we also had several questions regarding the 2010 Unity LTV RV we recently acquired. Kari, the office manager, was very kind and accommodating. She scheduled service and arranged for the Sales Manager to help us with our questions. The service tech, Alex, was excellent! He performed all of the services and took the time to explain what he was doing and why! The following morning, the General Sales Manager, Chad Schlagle, came in early to meet with us and go over the entire unit as if we were new buyers! He explained every aspect of the RV and how everything functions. He took the time to answer all of our questions. This was beyond all expectations and was extremely helpful! We would not go anywhere else for RV sales and service! Thank you all at VanCity Kalispell! - Tom from Whitefish, MT
Nina and Allen were great! Nina at documenting our service items and getting our service scheduled at our convenience. Nina has a very happy and helpful personality! Allen our service technician did a great job on our annual maintenance and some additional service items we wanted addressed. At the end he did a great job explaining what he found and repairs he made. Allen and Nina are great representatives for Van City! - Martin from
Greetings to Chad Slagle and to each of you at VanCityRV,
A little over a week ago my wife and I were in Kalispell, MT visiting our daughter who lives there. We were experiencing some issues with our 3-week old Leisure Unity RTB model that was ordered through the local Leisure dealer. Chad Slagle and a tech person (regret that I failed to get his name recorded in my memory, but Chad would know him) went out of their way to help resolve the issues. They are to be commended and reflect great credit upon VanCityRV and upon the Leisure RV for having such great dealers in their network.
Chad went so far as to repair a door gasket that had come unglued. He glued it back.
Both Chad and the tech person (so sorry I failed to get his name recorded) went to some lengths to explain the operation of the navigation system, to correct some erroneous impressions regarding the inverter operation, and other general elements of re-education on our part.
Since our daughter lives in Kalispell we anticipate returning there for visits and expect to visit VanCityRV when there if nothing more than to greet you and the other kind people there.
Best wishes,
David and Jane McConnell - David from Arlington, TX
Van City was amazing, a caring responsive professional service dept. We had originally bought our Serenity from another dealer but if and when we update our LTV, it will be from Van City. Nina was so helpful, honest and professional, got us in, fixed the issue and we were on our way in no time. We have not had the best of service experiences with our selling dealer in the past and even though Las Vegas is a bit of a drive for us, we will not go anywhere else in the future. Such a pleasure, Thank You - Bob from Burbank, CA
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