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Redefining the RV Experience One Trip at a Time

Customer Reviews

Read What Our Customers Have To Say . . .

Did we surpass your expectations? Or did your experience miss the target? We want to know.

Friendly , professional outfit

Very knowledgeable and accommodating technicians and service manager. Our appointment was bumped up to ensure that we were finished by days end…thank you! - Ken from Las Vegas, NV

Service work

Positive attitude and ability to repair our issues. - Dave from Las Vegas, NV

Wonderful, prompt service!

Nina, the service manager, is so pleasant to deal with and got my RV lock replaced in a timely manner. Would recommend this service department without hesitation! - Natalie from Glendale, AZ

Van City RV service can always provide solutions

Since we purchased our new 2022 Thor Motor RV, we ran into a few issues such recliner chair not open, window leaking, and dinette tabletop not fit, etc., Van City RV service can always provide solutions to my issues we ran into.
Yes, I would refer you to our friends to Van City RV. In fact, I already made two recommendations and one friend bought a class B RV from Van City RV.
- George from Las Vegas, NV

Refrigerator maintenance

The service is very patient and warm! - Sharon from Las Vegas, NV

Easy, Fast, and No B.S.

Working with Van City was not only easy, it was the most straight forward experience I have ever had at an RV dealership. Thank you for the simple and painless process to getting all my needs taken care of! - Cody from Aptos, CA

Great RV service!

I recently brought my class B RV to Van City RV in Las Vegas for warranty repair and I couldn't be happier with the service I received. Nina, our service advisor, went above and beyond to ensure that the manufacturer, Thor, not only covered the cost of the repairs but fulfilled their obligations under the warranty. She was extremely helpful, knowledgeable, and always kept me updated on the progress of the repairs. I highly recommend Van City RV to anyone in need of RV service, and especially to those who need assistance with warranty repairs. Thanks to Nina, and the team at Van City RV repairs, my RV is running great again! - Scarlett from Fairbanks, AK

Best service ever

Nina and her staff went above and beyond to replace the canvas on our Thor van and we did not purchase it from them! Our dealer was lackadaisical in getting the parts for the repair, so, when they finally came in 9 months later, Nina said they would put them on saving us a 5 hour drive to the dealer. It took 2 months, Thor's fault not Nina's! They kept sending the incorrect size. Evidently Thor has 2 different canvas sizes with the same part number! It took trial and error before actually getting the correct one. Everyone we talked to there was very polite and willing to help. I would definitely recommend them to anyone needing help in Las Vegas, and, if needed, that is who we will go to again. - Janet from Las Vegas, NV

Great service!

I've been to many places to get RV service over the years. Van City in Las Vegas is the best. From Nina in service to Nick one of the mechanics, they're straight forward, easy to talk to and get things done. From my experience, they will bend over backwards to serve their customer. Appreciated that they are great at communicating what they're doing every step of the way. I felt treated more like family than just a service ticket. I'll definitely be back if or when my RV has future issues. - Helgo from Las Vegas, NV

Service staff went out of their way to make me a happy traveler

Dustin from service dept made an extra effort to bring a specialized part from his home so he could assist me with tightening and completing the set up on my new equalizer hitch. My old hitch was stolen, and I could not find any place in town who could help in a reasonable timeframe to get the new one set up. Johnnie walker told me I would have to wait over one month for an appointment to tight 3 bolts, but Dustin took care of this in a few minutes the next morning. I could not be more pleased with the customer service and super helpful staff.... Thank you so much, Mark - Mark from Las Vegas, NV