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Redefining the RV Experience One Trip at a Time

Customer Reviews

Read What Our Customers Have To Say . . .

Did we surpass your expectations? Or did your experience miss the target? We want to know.

Great service and staff

Nina and Clint made me feel at ease.
Issues were taken care of efficiently and again staff was great
- Andrew from

Great service & understanding

My communications with Nina were always positive and full can-do. I spoke with a service gentleman when picking up our travel caravan, who took his time to explain the details of adding solar panels for added battery life. I now understand the pros and cons of battery solutions,…at least enough to shop smartly and ask questions. Thank you Nina and Team. - Cory from Vancouver, WA

Propane wouldn't flow

Nina was very helpful getting my part sent over night and the guys in the shop go it right on! Very class act thanks again!!! - Mark from Creekside, PA

Awesome service

Nina, did a great job of updating me to the status of parts needed for some warranty work and once parts were received, she scheduled the service. We live 5 hours away, she promised that the work would be completed same day. The work was completed as she promised. After the work was complete the service gentleman walked us thru the items and also answered a number of questions we had. He actually fixed a couple of small items we asked about.
The overall experience was excellent!
- Charles from Buckeye, AZ

Excellent service and customer care

We've had a number of RV's over the years and have had a number of service centers take care of them. We bought a B class Thor about a year ago and decided to give Van City RV a try after seeing some pretty good reviews. I have to say that they are probably the best service center around. Nina the service advisor is definitely one of the primary reasons that makes the service so good. Good news or bad she is honest and pretty straight forward. In my experience she'll go out of her way to make sure things get done properly and at a fair price. If you have questions she'll introduce you to a mechanic so the questions can get answered. Everyone treats you more like a family member. When the work is completed Nina will go with you to the vehicle and go over what was done to make sure you're happy. Never had a service advisor that was as efficient and thorough as Nina. She's definitely an asset to Van City RV. - Helgo from Las Vegas, NV

Step motor replace 5 days before hitting the road

They go me in to fix the step in extending and retracting. - Randy from Las Vegas, NV

DV2 Kit Installation

I was having issues with my EQ Leveling System and the company EQ sent me the DV2 Kit to be installed. Hopefully, this will solve my problems with my auto leveling system.
Nina, the service manager, was very accommodating and helpful. She took care of me and made sure that the install/repair was done in a timely manner. Allen, installed the DV2 kit and explained everything to me what he did. He also mentioned that it was low on hydraulic fluid, so he topped off the reservoir with ATF which was low from the factory to begin with. So overall, the service that Nina and Allen provided was outstanding. I was very impressed. Many thanks, Nina and Allen!
- Kiko from Las Vegas, NV

Great repairs and service by Van City Las Vegas

My wife and I recently purchased a 2022 FX from an extremely nice couple in Tucson. While the vehicle was in impeccable condition, it did need some warranty work on the slide. We took it to Van City in Vegas and we couldn't be happier with everything they did. Nina and Allen took excellent care of us and there was no problem with LTV covering the slide (which needed extensive work) under warranty. We purchased a Leisure Travel motorhome because of their excellent reputation and took it to Van City for the same reason. We are not disappointed. - Robert from Phoenix, AZ

Friendly and helpful.

Nina and Allen were very friendly, helpful and knowledgeable. They made it a point to make sure my questions were getting answered and made me feel very comfortable. - Michael from Thousand Oaks, CA

Great people and great service

Nina is on it. She is very friendly and welcoming and gets things going the moment I walked in. Nina set the expectations of what is being done and when it will be completed and kept me updated regularly. The tech, Allan, is very knowledgeable and good at getting the work done. - Daniel from Las Vegas, NV