Customer Reviews
Read What Our Customers Have To Say . . .
Did we surpass your expectations? Or did your experience miss the target? We want to know.
Van City was amazing, a caring responsive professional service dept. We had originally bought our Serenity from another dealer but if and when we update our LTV, it will be from Van City. Nina was so helpful, honest and professional, got us in, fixed the issue and we were on our way in no time. We have not had the best of service experiences with our selling dealer in the past and even though Las Vegas is a bit of a drive for us, we will not go anywhere else in the future. Such a pleasure, Thank You - Bob from Burbank, CA
Anytime service is needed for my Thor Tiburon, this place is my go-to. From quick responses and action to great work and fixes, Nina, Clint and team have it all covered. They also helped me fight for warranty coverage when a company was trying to deny it. Once they were aware of my problem they made it their problem and took action right away saving me 9k!
The service is amazing and they truly make you feel like they care and you’re part of the family
Thank you guys!! - Lorenzo from Las Vegas, NV
The large “bike garage” door on my 2019 Leisure Travel RTB ripped off its rubber hinge at 5pm while I was loading for a trip the next morning to Tahoe. I removed the door, put it in the coach and drove to Van City LV in the morning. Nina Paulsen said it would be repaired that day. By 2 pm her team had me back on the road with a new hinge and instructions for preventative maintenance. Nina’s the BEST and the entire team of mechanics/technicians were great! Unlucky to have the problem, but lucky to be in Vegas and have the Van City team make it right! - M from Las Vegas, NV
Nina and Clint made me feel at ease.
Issues were taken care of efficiently and again staff was great - Andrew from
My communications with Nina were always positive and full can-do. I spoke with a service gentleman when picking up our travel caravan, who took his time to explain the details of adding solar panels for added battery life. I now understand the pros and cons of battery solutions,…at least enough to shop smartly and ask questions. Thank you Nina and Team. - Cory from Vancouver, WA
Nina was very helpful getting my part sent over night and the guys in the shop go it right on! Very class act thanks again!!! - Mark from Creekside, PA
Nina, did a great job of updating me to the status of parts needed for some warranty work and once parts were received, she scheduled the service. We live 5 hours away, she promised that the work would be completed same day. The work was completed as she promised. After the work was complete the service gentleman walked us thru the items and also answered a number of questions we had. He actually fixed a couple of small items we asked about.
The overall experience was excellent! - Charlie from Buckeye, AZ
We've had a number of RV's over the years and have had a number of service centers take care of them. We bought a B class Thor about a year ago and decided to give Van City RV a try after seeing some pretty good reviews. I have to say that they are probably the best service center around. Nina the service advisor is definitely one of the primary reasons that makes the service so good. Good news or bad she is honest and pretty straight forward. In my experience she'll go out of her way to make sure things get done properly and at a fair price. If you have questions she'll introduce you to a mechanic so the questions can get answered. Everyone treats you more like a family member. When the work is completed Nina will go with you to the vehicle and go over what was done to make sure you're happy. Never had a service advisor that was as efficient and thorough as Nina. She's definitely an asset to Van City RV. - Helgo from Las Vegas, NV
They go me in to fix the step in extending and retracting. - Randy from Las Vegas, NV
I was having issues with my EQ Leveling System and the company EQ sent me the DV2 Kit to be installed. Hopefully, this will solve my problems with my auto leveling system.
Nina, the service manager, was very accommodating and helpful. She took care of me and made sure that the install/repair was done in a timely manner. Allen, installed the DV2 kit and explained everything to me what he did. He also mentioned that it was low on hydraulic fluid, so he topped off the reservoir with ATF which was low from the factory to begin with. So overall, the service that Nina and Allen provided was outstanding. I was very impressed. Many thanks, Nina and Allen! - Kiko from Las Vegas, NV
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